If you’ve noticed unauthorized charges or feel your money has been stolen by a crypto scam or cyber fraud, it’s important to act fast. Filing a complaint is the first step in the chargeback process. With the initial complaint, include supporting evidence such as copies of communication and screenshots. It’s a good idea at this stage to consult with REFUNDNOVA experts who can give you tips on filing a complaint that will get results. 

Whether you are dealing with a credit card company’s issuing bank or a payment platform such as PayPal, merchants will have a certain amount of time to respond to customers’ complaints. Allowing the other party time to make their case is part of the chargeback process. This period can take from 20 to 45 calendar days.

If the merchant doesn’t make a response (with credit card companies and issuing banks, this document is called a representment) or attempt to rebut your claims for a chargeback, you may be temporarily given a refund which may become permanent at the end of the deadline.

However, if the merchant responds, you may be given an opportunity to submit a response. This is where MyChargeBack professionals can help you bolster your case.

Although payment platforms and issuing banks always regularly and update their policies, this is what may expect from the chargeback dispute process among major credit cards.

If you used a Visa card, the merchant may choose to submit a second representment to rebut your response. In that event, a new period of 30 days, known as pre-arbitration, begins. If afterward the acquiring bank still does not agree to the chargeback, the issuing bank can elect to move to arbitration.
If you used a Mastercard, the merchant has 45 days to respond. Should the merchant submit a representment, the cardholder then has 45 days to rebut it. If the issuing bank allows the cardholder to respond to the representment, the acquiring bank can elect to move directly to the final stage of the chargeback process, which is arbitration.
American Express and Discover (and Diners Club International, which it owns) employ an internal chargeback process. Merchants have 20 days to respond.
Depending on the case, however, the payment platform or the issuing bank can simply close the case and make a decision. Even if the decision is not in your favor, that doesn’t have to mean the end of the chargeback dispute process.